privacy
policy

Hakone Kozan (hereafter referred to as 'the Hotel') promotes the protection of personal information by establishing the following privacy policy, building a system of personal information protection and ensuring that all employees are aware of the importance of personal information protection and their efforts.

In order to keep customers' personal information accurate and up-to-date and to prevent unauthorised access to, loss, damage, falsification or leakage of personal information, the Company takes the necessary measures to maintain a security system, improve its management system and provide thorough employee training, and implements safety measures and strict management of personal information.

Personal information received from customers will be used to send e-mails and other information in response to communications from the Company and business enquiries.

The Company will properly manage personal information received from customers and will not disclose personal information to third parties, except in one of the following cases

• Where the customer has given consent
• To carry out the services desired by the customer
  When disclosing information to contractors to whom we outsource work.
• Where disclosure is required by law.

The Company takes all possible security measures to ensure the accuracy and safety of personal information.

If a customer wishes to refer to, correct or delete his or her personal data, we will promptly respond to the request after confirming the identity of the customer.

The Company will comply with Japanese laws, regulations and other norms applicable to the personal information it holds and will review and improve this policy from time to time.

If you have any queries regarding the handling of your personal data by the Company, please contact
bar hotel hakone kazan